Player Protection 18+ Only

Crickax Responsible Play — Stay in Control, Keep the Fun

Betting should be part of your entertainment — not a burden on your life. Crickax has all the tools and support in place to help you play responsibly and stay in control.

Crickax's Commitment: We believe every player's mental and financial wellbeing matters more than our business. Responsible play isn't an obligation for us — it's a core value.

Our Tools to Protect You

Crickax offers several effective responsible play tools — all of which you can control yourself.

Setting Deposit Limits

Set your own daily, weekly, or monthly deposit cap. Never go beyond your budget.

Session Time Limit

Set a time limit for your session in advance. You'll receive an automatic alert when the time is up.

Take a Break

Take a voluntary break from 1 day up to 6 weeks. Your account will be locked for the duration.

Self-Exclusion

Self-exclude completely for anywhere from 6 months to permanently. This is the most powerful protection tool available.

Betting Limit Controls

Set a maximum stake per bet. You won't have to worry about sudden big losses.

24/7 Live Support Chat

Our responsible gaming team is available around the clock for any concerns you may have.

01What Is Responsible Gaming?

Responsible play means keeping betting or gambling as a healthy form of entertainment — not letting it take over your life. At Crickax, we believe that when every player knows their limits and plays within them, betting can be a genuinely enjoyable experience.

Online betting is growing rapidly in Bangladesh — and so is the risk of addiction. But with the right knowledge and the right tools, that risk can be greatly reduced. Crickax's responsible gaming program was built exactly for that purpose.

The core principles of responsible play are simple: never bet more than you can afford to lose, never chase losses with bigger bets, and never bet under emotional stress or frustration. Crickax actively supports you in sticking to these principles.

Remember: Betting is entertainment, not a source of income. There are no guaranteed wins — keep that in mind every time you play.

02Signs of Problem Betting

Many people don't realize when their betting shifts from entertainment to a problem. Watch out for the warning signs below.

Chasing losses by placing more bets
Feeling restless or anxious when not betting
Hiding betting activity from family and friends
Spending money needed for essential expenses on betting
Neglecting work, studies, or relationships
Placing increasingly larger bets over time
Betting with borrowed or loaned money
Thinking about betting constantly

If you recognize two or more of the above signs in yourself, contact Crickax support immediately or use the self-exclusion feature. Seeking help isn't a weakness — it takes courage.

03Self-Assessment

Answer the following questions honestly. If most of your answers are "Yes," consider reaching out for help.

Responsible Gaming Self-Assessment

Result: If 2 or more answers are "Yes," please contact us at support@crickax.app or set limits directly from your account settings.

04How to Use the Protection Tools

Once logged into your Crickax account, go to the Settings menu and select "Responsible Gaming" to easily access all the options below.

1
Set a Deposit Limit
Settings → Responsible Play → Deposit Limits. You can set daily, weekly, or monthly limits — any one or all three. Reductions take effect immediately; increases require a 7-day waiting period.
2
Set a Time Limit
Settings → Session Timer. Set how long you want to play each day. A reminder will appear on screen when your time is up.
3
Take a Cooldown Break
Settings → Take a Break. Choose anywhere from 1 day to 6 weeks. You won't be able to log in to your account during the break.
4
Activate Self-Exclusion
Settings → Self-Exclusion. Exclude yourself for 6 months, 1 year, or permanently. This decision cannot be reversed before the chosen period ends.
5
Contact Support
Reach out to our responsible gaming team via Live Chat or at support@crickax.app. Your privacy is fully protected.

05Build Healthy Betting Habits

To keep enjoying Crickax for the long haul, a few healthy habits go a long way. They make the experience genuinely fun and sustainable.

  • Set Your Budget First: Decide in advance how much you'll spend on betting each month. Treat it as your entertainment budget — when it's gone, stop playing.
  • Keep Expectations Realistic: Every bet is a wager, not an income. Think of winnings as a bonus, not a goal.
  • Keep Your Emotions in Check: If you're feeling upset, angry, or low, step away from betting. Make decisions with a clear head.
  • Don't bet while under the influence: Decisions made while intoxicated are often poor ones and can lead to significant losses.
  • Take Regular Breaks: Playing for long stretches without a break impairs your judgment. Step away for a few minutes every hour.
  • Track Your Wins: Keep track of your wins and losses. Seeing the real numbers puts things in perspective.
  • Don't make betting your only form of entertainment: Keep other sources of enjoyment in your life — time with family, sports, reading, and more.

06The Role of Family

If someone close to you is struggling with betting, your role matters too. Responsible play isn't just the player's concern alone.

Start with a calm conversation — express concern rather than anger or accusation. Speak from a place of care: "I'm worried about you." Help them find their own path to a solution.

  • Create an open environment where betting can be talked about.
  • Family members are also welcome to contact Crickax Support on a player's behalf.
  • Stop providing financial support if you suspect it's going toward betting.
  • Encourage them to seek help from a professional counselor.

Crickax can investigate an account at a family member's request. If it's established that someone is in difficulty, we take active steps to provide help.

07Minor Protection

Crickax is strictly for users aged 18 and above. Keeping minors away from betting is our top priority.

We verify age at registration and check ID documents during the KYC process. If a minor opens an account using false information and is identified, the account is closed immediately.

  • Use a password lock on your device.
  • Install parental control software on your browser.
  • Log out of Crickax when children are present in the home.
  • Keep betting apps out of children's reach.

08Support & Contact

If you feel betting is getting out of control, don't face it alone. Crickax's support team and professional external organizations are here to help.

  • Crickax Responsible Gaming Team: support@crickax.app — Available 24/7
  • Live Chat: Directly via the website and mobile app
  • Mental Health Counseling: National Institute of Mental Health (NIMH), Dhaka

Confidentiality Guaranteed: When you reach out for help, your identity and information will be kept completely confidential. Support is provided without any judgment or criticism.

Play Responsibly, Play Joyfully

Register with Crickax and use all our protection tools to enjoy a safe betting experience.

18+ | Play Responsibly | For help: support@crickax.app

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